NZTG Roadmap 2026

Develop an integrated suite of tools to support our business, and to offer for sale to a partners, resellers and wholesalers, to purchase our products, bill our customers and operate our business.

Increased efficiency and financial visibility

A digital presence and customer engagement platform to support all brands.

One source of truth or all customer interactions including field scheduling

Convert all existing brands over to using the OneBill billing platform and integrate related systems.

Migrate all internal billing for the NZTG brand out of other billing systems and into OneBill. Will need to handle: Billing to regions and partner businesses, internal billing between Services departments, and products sold by departments other than Infrastructure.

Deploy a replacement for our Benson product, that offers a suite of tools for automating provisioning of nearly all aspects of the products and services we off.

Ongoing review and implementation of the new provisioning platform

Chosen Mulesoft!

Order, move, add, change, delete, pay, support. To design, create and manage all kinds of software tools that enable our customers and team members to complete their jobs or purchase our products directly themselves, replacing existing software or manual systems, and to provide more valuable information to everyone about the products they use

Product and Services Manager to reduce involvement in Customer Support down to 10% through the introduction of a Team Leader. Complete, pending Customer Support productisation to introduce clearly defined responsibilities and KPI's/Incentives.

Pending Approval & Implementation

Audit organisational assets and realise benefit of depreciation.

Complete the design and definition of every service that Finance provides. Prepare and present for approval a budget for the Finance department for the coming Financial Year.

Define the role of the GM including responsibilities, reporting, scope, hours and remuneration

Complete the implementation of the Governance Framework, conclude the appointment of directors and commence board meetings

Write business cases for the appointment of the CFO, HR Manager and Regional Support Manager

Design, implement and promulgate the complete HR framework

Review and implement a revised induction process for new employees

Investigate, design and implement an organisation wide learning management system

Investigate, design and implement an organisation wide remuneration system including pay, incentives and shareholding scheme

Collection of tasks planned for this year

Jodi – initial stages of workflow systemisation for automation – developing a pipeline and infrastructure for deployment of automation systems. First steps result: A working step by step process for deploy automated systems. Second step: replacing existing manual and partially automated systems previous handled by Mulesoft. Third step: full examination of remaining systems.

Investigate DC setup to consider what services are still required and whether it would be more financially beneficial to outsource the remaining services.

continue developing and implementing credit policy designed features.

investigate product features to look for any we can exploit to improve our customer services.

automated linking of account creation and data between the systems to reduce data entry requirements.

develop system to collect customer ratings and feedback, and act upon results.

automated reconciliation of direct credit customer payment records from BNZ or Xero.

develop web tool and processes to support electronic direct debit registration in line with the banks regulations.

automate DD file processing and payment record creation in CRM, end to end, with a central reporting web-based tool. Reconcile to Xero, and reverse failed payments

complete competitor review and feed back in for product development

When NZ storage for backup is migrated, reduce DC size by 1 half rack

linkage between CRM and RMM for management of customer device incidents

Develop a Sales reporting dashboard to look at overall company performance and change over time. Consult with key persons to decide on useful measures and how to present reporting.

Consolidate content from minor sites into main site. Targeted at Sales and Delivery.

Jodi – investigating and planning for modernising network control infrastructure, replacing hardware controls with software controls.

design a new ordering and billing process with automated billing and likely links to Xero records.

compare wholesale products developed to market to decide if we should re-enter markets as a wholesaler solutions provider.

To review and expand our security systems and compliance requirements to ensure company and customer data is properly protected from all kinds of threats, whilst ensuring users have easy access to the right data, that they need to complete their jobs

Deploy and enforce SSO against Azure AD across all tools in the business, to enable high levels of security, auditing and enforcement of device and MFA policies

Document all existing products we offer to be defined and shared.

Convert offices to managed network product offering

Released on network, available to purchase

Defined and released!

Release Status Page as a product available to all Regions

Replace licensing for NZTG team members with standard bundles by role

Release upgrade options to gigabit for team members home internet connections.

Released, fully automated and documented.

Probably place on hold for Finance to sometime select an updated HR employee record management system.

Find a CMS system capable of hosting and managing all brand websites centrally with shared resources.

investigate and present on costs and benefits of increasing security of company stored data. Time intensive.

investigate, build or alter existing customer facing portal to upgrade feature set.

linkage of order form to CRM order document for automated online ordering.

consider redundancy systems for network connectivity in the DC for both monitoring and service, during primary connectivity outage. On hold pending works to consider if they are required ongoing.

refine afterhours alerting for company services for faster response. Pending API development.

all existing Windows OS infrastructure needs to be updated to latest OS and patch levels. On hold pending works to consider if they are required ongoing.

review all Single Points of Failure and plan based on results.

Link monitoring systems to public status page, for automated and instant updates of services statuses.

development more training video content to cover further content on company systems. On hold for need from other team members, low priority.

Revitalise the Innovation Team format to obtain greater engagement and meaningful gains.

Develop a marketing stragegy aligned with organisational goals in cross-pollinating products and services to existing customers to achieve $100m OTE by July 2023.

Productise, according to priority, all products and services to create uniformity across brands and the regions trading them.

Define the proposition of the Business Broadband offering.

Discard, Add, Create functionality required to deliver on proposition.

Off-board Mozzie and WebConnect from Services through seeking a potential regional purchase

Propose, tidy and formalize the relationship between Need a Nerd Licensees and New Zealand Technology Group

Finalise outstanding partner agreements to provide organizational clarity to map the path forward

Acquire talent, not customers, as required on a cost-neutral or approved basis to achieve our strategic goals.

Investigate, design and implement a customer experience programme

Design and Define every service that Regional Support provides